Purushottam Shah
Document Professional charter · Purushottam “Puru” Shah
Version v3.2
Revised Sept 2026
Status Approved
4.0 Delivery record

Case studies

Selected programmes, anonymised where required. Every record follows the same six sections — context, brief, approach, governance, outcome, stack.

CS-01

Retiring a legacy back office and shipping web and mobile on NetSuite

An Australian enterprise was running its back office on a system nobody wanted to touch and everybody depended on. Four months later the legacy platform was switched off for good, and the business was working on Oracle NetSuite with a new web and mobile front end built around it.

Enterprise services · Australia
4 months
4 mo
CS-02

Replacing spreadsheet-and-email operations with an integrated Dynamics 365, portal and Power BI stack

A UK financial services organisation was processing customers by hand — Excel, email and goodwill. The ceiling was not ambition, it was the process. Replacing it lifted the customer volume the business could carry by a factor of fifty.

Financial services · United Kingdom
2020 → 2023
50×
CS-03

A multi-stream overhaul replacing fragmented legacy processes with one Dynamics 365 and Power Platform ecosystem

A B2B service provider had grown into a patchwork: different regions running different processes on different tools, with case management scattered across all of them. The programme unified it on a single Dynamics 365 and Power Platform ecosystem, with engineering, QA and business change running at the same time rather than in sequence.

B2B services · Multi-region
Multi-region programme
1
CS-04

Migrating from SuiteCommerce Standard to SuiteCommerce Advanced without disturbing the ERP underneath

The client had outgrown what SuiteCommerce Standard would let them change. The migration to SuiteCommerce Advanced unlocked full front-end customisation while leaving the existing NetSuite ERP ecosystem — and the operational data in it — untouched.

E-commerce · Remote
Remote delivery
SCA